1 reviews | Active since Jul 2011
Threats of suspensding a cancelled line
<p>I submitted a complaint on hellopeter against Vodacom on 31 August 2016, I wrote one e-mail informing Vodacom of the cancellation of my contract which included 2 seperate numbers. 1 number was cancelled successfully as informed and the other number was never cancelled even after confirmation and kept being billed. I was contacted by Vodacom shortly after and told that the balances will be corrected and the contract cancelled within a couple of days. It is now a month later and again I am receiving statements showing outstanding balances and threats that my cancelled line will be suspended. Please correct this once and for all realise your mistake and correct it. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
