JR
Juan R

1 reviews | Active since Jul 2011

17 Oct 2016, 15:54

Threats of suspensding a cancelled line

<p>I submitted a complaint on hellopeter against Vodacom on 31 August 2016, I wrote one e-mail informing Vodacom of the cancellation of my contract which included 2 seperate numbers. 1 number was cancelled successfully as informed and the other number was never cancelled even after confirmation and kept being billed. I was contacted by Vodacom shortly after and told that the balances will be corrected and the contract cancelled within a couple of days. It is now a month later and again I am receiving statements showing outstanding balances and threats that my cancelled line will be suspended. Please correct this once and for all realise your mistake and correct it. </p>

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Replies (1)
Vodacom
Vodacom's reply17 Oct 2016, 15:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team