Threats from vodacom - sim activation not sorted

I took out a new contract earlier this week with vodacom and so far its been a nightmare. After my phoned arived my sim was deactivated without notice. A day later i was informed they forgot to activate my sim and that it would take another 24 hours. Today I phoned again and was told yet again someone forgot to activate my sim. I asked what can be done to ensure this doesnt happen again and the support person threatened that they would cancel the request after i complained why nothing else could be done. I have been without my sim for 3 days now and the only support i was given that it would be activated in 48 hours. That and a threat from my support person has made me seriously doubt my confidence in Vodacom. Person who threatened me name is Ayanda. I phoned today at 11h30 from this number : ********** Vodacom feel free to listen to the recording