threatened when requested service

I requested my bis to be refunded due to the fact that the server was down I was told by shantal that her manager stated that if I<br> Do that i will never be able to activate my bis again.<br> I asked to speak to the manager who said that ,he insisted that shantel did not say that. Said he was going to listen to that recording and get back to me which he never did.vodacom which claims to be a service provider has given terrible service by threatening me and *****ing my money.I would like everyone to know about the level of service given by vodacom as I will be escalating this matter because vodacom has commited theft.