Threatened for your incompetence

Good day Vodacom,

I've received an email threatening me with legal action when in fact your call centre committed ***** on my account but migrating me without my permission. Once you change the arrears to the amount I use to pay monthly of R820 I will make payment of the arrears. If you do not sort this out within 10days you will leave me with no choice but to take further action and trust me this is not an empty threat.