Thou shalt ignore customers

I went in to the shop to query my cell phone contract account as I have been billed double for the second month in a row. There were 6 staff member and they were helping only two customers. I was approached by one of the trainees and after explaining what i was there for, she told me that another staff member will assist once she was done with another customer. I waited and waited and waited. Another customer came in and went to sit down, waiting to be assisted with their \problem". The staff member who was supposed to help me then told me that she will be done soon and then went to the customer that came after me to go assist them. I left without anyone having assisted me.<br> <br> This is absolutely unprofessional and unacceptable to treat a customer like this. If there was a shortage of staff i would understand"