MK
Marilyn K
1 reviews | Active since Nov 2016
17 Nov 2021, 16:24
Thoroughly UNIMPRESSED
I have just received a phone call from Vodacom sales and I am thoroughly unimpressed.
The consultant called to tell me that the package I am on is outdated and therefore I must move to the new one. On this so called new package I would receive 3g's of data instead of my current 2g's and my billing would change to per second instead of per minute, and then he went on to tell me it would cost me an extra R69 a month.
First of all, my contract is brand new, only about 3 months old. When I upgraded, I was told I would remain on per second billing, so why has that not happened?
Secondly, I do not require 3 g's of data a month, 2 is more than enough, so why the hell should I just agree to pay an extra R69 a month for something I do not need???
Thirdly, Vodacom - please teach your sales consultant's that no means no !!! I do not appreciated the tactics used by Vodacom. This is a load of ******* to just try to bully your customers into paying for a service/ product that is not wanted.
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Replies (2)
Vodacom's replyOfficial
18 Nov 2021, 07:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Nov 2021, 07:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MK
Marilyn K's updateReviewer Update
19 Nov 2021, 18:43WO Vodacom !!!, 48 hours later - no response to my email sent to your complaints department and certainly no phone call from any consultant.
Your lack of response and genuine follow through speaks volumes !!
Your lack of response and genuine follow through speaks volumes !!
MK
Marilyn K's update19 Nov 2021, 18:43
Reviewer Update
WO Vodacom !!!, 48 hours later - no response to my email sent to your complaints department and certainly no phone call from any consultant.
Your lack of response and genuine follow through speaks volumes !!
Your lack of response and genuine follow through speaks volumes !!