LW
Lyn W

1 reviews | Active since Oct 2010

27 Jan 2016, 14:36

Thomas saved me from moving my contract

I have a contract with Vodacom which was due for upgrade on 05 March this year - I dropped my phone and it broke and became unusable. I called into upgrades and spoke to Thomas who said that he would see what he could do for me because of the early contract upgrade. He called me back and advised that not only would he be able to upgrade my contract but charge me no sim fees or delivery. He really went out of his way to ensure that I stayed with Vodacom and even complimented me for being a customer for over 10 years and paying my bill regularly... I was thinking about porting to Telkom mobile but after such excellent service from Thomas, there is no ways I will change to another operator. Thank you .

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Replies (1)
Vodacom
Vodacom's reply27 Jan 2016, 16:14
Official
Hello doll747,

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this.

We will send this to the respective management for the necessary reward and recognition.

Regards
Consumer Website Team