IH
ISHAN H
1 reviews | Active since Jan 2013
29 Nov 2023, 17:28
Thistle Grove, Kinross (Mpumalanga) without Internet Connection since 18 November 2023. No Urgency from Vodacom to have this resolved.
Very disappointing service received from Vodacom. Nearly 2 weeks have passed with no resolution to the initial query.
First Service Request logged on 18/11/2023. Received SR Ref#
S5-YC01D-D5ARO
Ticket closed by Mpho Thosago on 22/11/2023 @ 09:30 AM
I called again and spoke to Deon Chaane who assisted me and a new SR Ref #
AA-M2ML-39S0
was logged on Monday, 27/11/2023 @ 14:00.
I've been sending emails to: Deon Chaane, Mpho Thosago; ***; ***; ***; and ***
All emails have been ignored.
Please note that an entire town has been without internet connectivity since the 18th of November 2023, with absolutely no guidance, update, concern or urgency to resolve.
The SR Ref # stated above is also not recognized after having contacted the support desk on multiple occasions for any form of update.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 Nov 2023, 18:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Nov 2023, 18:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
IH
ISHAN H's updateReviewer Update
30 Nov 2023, 19:24Good day - Thanks for your message referenced below. Note that I received a call from Mpho Thosago, confirming to me that the issue was resolved and asked for me to confirm. I was not in the town (Kinross - Mpumalanga) when he called, and I requested that he calls me this afternoon to confirm same. No further call was received. Please note that there is still no internet connectivity as per my initial message - No resolution yet again.
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note with regards to AA-M2ML-39S0, we have escalated your query to our Network Team. Based on the feedback provided the team has confirmed they made contact with you today and busy assisting with your query.
Apologies for any inconvenience this may have caused.
Regards,
Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note with regards to AA-M2ML-39S0, we have escalated your query to our Network Team. Based on the feedback provided the team has confirmed they made contact with you today and busy assisting with your query.
Apologies for any inconvenience this may have caused.
Regards,
Consumer Website Team
IH
ISHAN H's update30 Nov 2023, 19:24
Reviewer Update
Good day - Thanks for your message referenced below. Note that I received a call from Mpho Thosago, confirming to me that the issue was resolved and asked for me to confirm. I was not in the town (Kinross - Mpumalanga) when he called, and I requested that he calls me this afternoon to confirm same. No further call was received. Please note that there is still no internet connectivity as per my initial message - No resolution yet again.
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note with regards to AA-M2ML-39S0, we have escalated your query to our Network Team. Based on the feedback provided the team has confirmed they made contact with you today and busy assisting with your query.
Apologies for any inconvenience this may have caused.
Regards,
Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note with regards to AA-M2ML-39S0, we have escalated your query to our Network Team. Based on the feedback provided the team has confirmed they made contact with you today and busy assisting with your query.
Apologies for any inconvenience this may have caused.
Regards,
Consumer Website Team
IH
ISHAN H's updateReviewer Update
04 Dec 2023, 09:08Good day - Please note that SR Ref # AA-M2ML-39S0 was closed this morning, 4 December 2023 at 08:20 AM without the issue being resolved. No courtesy call to advise on progress either. I have also been notified that several people from the community have logged multiple queries with Vodacom with different excuses provided by Vodacom themselves. Does anyone at Vodacom actually know what the problem is on this issue?
IH
ISHAN H's update04 Dec 2023, 09:08
Reviewer Update
Good day - Please note that SR Ref # AA-M2ML-39S0 was closed this morning, 4 December 2023 at 08:20 AM without the issue being resolved. No courtesy call to advise on progress either. I have also been notified that several people from the community have logged multiple queries with Vodacom with different excuses provided by Vodacom themselves. Does anyone at Vodacom actually know what the problem is on this issue?