This was very poor service and very unprofessional

I went onto vodacom's website looking for a contract for me. I found a mothersday special deal that I was interrested in. It was the last day of the special so I went ahead and confirmed the deal. Delivery stated withing 2 weeks which was fine. Long story short we made multiple calls to them asking when we would recieve the phone. After month 1 they said that they couldnt port the number that the previous network was declining it. We then spent the time and effort of phoning our previous network. They confirmed that the problem was on vodacoms side as my number is prepaid there is no issue in porting the number. We then called vodacom back. They again stated the problem is on the previous network side. My husband then asked what number they were trying to port. They had been using the wrong cell phone number all along. We then gave the correct number once again. We waited a further month and still nothing eventually they called back saying there are no phones available anymore. Then we waited. Close to 3 months late they had phones again but they told us once again they cannot port our number. He cant explain why but they cant. My husband asked for the manager to call us back. We are still waiting for the call. This was very poor service and very unprofessional.