AN
Anda N
1 reviews | Active since Feb 2021
28 Mar 2023, 20:08
***** This Tobias 😒
Is there a way to speak with an actual customer care agent because this Tobias thing is an idiotic problem that has wasted more than enough of my time.
I don't know if my number has been disconnected or if I'm experiencing a network issue but today I needed access to my number but no I was stuck with Tobias who either ends my calls or asks me the same questions over again.
Like WTH???
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
29 Mar 2023, 07:29Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Mar 2023, 07:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Mar 2023, 10:05Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we our records indicate that the number is no longer active on the system. As advised, that we have a prepaid inactivity rule and the number will be deleted if no activity is found for a 120 consecutive days.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we our records indicate that the number is no longer active on the system. As advised, that we have a prepaid inactivity rule and the number will be deleted if no activity is found for a 120 consecutive days.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Mar 2023, 10:05
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we our records indicate that the number is no longer active on the system. As advised, that we have a prepaid inactivity rule and the number will be deleted if no activity is found for a 120 consecutive days.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we our records indicate that the number is no longer active on the system. As advised, that we have a prepaid inactivity rule and the number will be deleted if no activity is found for a 120 consecutive days.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,