😞 this seems to occur on contracts since everything always need to be done telephonically but no documents ever gets sent to approve conversation details.

From a few months ago I'm been receiving different amounts on my contact, as before it was the same amount every month. Now Vodacom says I updated my contract(airtime) which I did not and I was not even near the shop where they say it was upgraded plus I don't have a new phone from Vodacom. I want that contract cancelled as it expired long time ago but they now want to keep me liable for 75% on a contract I did not request to upgrade. No proof given from Vodacom and the monthly amount becoming more and more