L
Leandrie

1 reviews | Active since May 2024

10 Jul 2024, 11:56

This review is unfortunately not a good one😒

This review is unfortunately not a good one😒. I have been battling for the last year to get someone from vodacom to assist me. I had a contract that was paid up last year in December. Ever since that, they kept charging me for nothing. Haven't receivedanythingfro them. Going in-store is useless . Phoning them is also a dead end. They are quick to send threats on an email that people can't reply to. Overall, my experience with vodacom has been so bad.

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Replies (1)
Vodacom
Vodacom's reply10 Jul 2024, 11:57
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team