RB
Ray B
1 reviews | Active since Jan 2014
26 Jan 2016, 18:33
This lady restored my faith in Vodacom
After almost 7 months of terrible service and passing the buck I was so fed up that I got in touch with the CEO s office at Vodacom . I explained my problem to Zanele who is the Executive Client Liason Officer and without hesitation she assured me the problem would be solved to my satisfaction. I was taken through the steps and within a week all problems were solved !<br> <br> This lady is quite something and really understands the customer . Zanele restored my faith in customer service and after all the months of talking and listening to excuses from others she sorted it out in record time.<br> Thank you Zanele .
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Replies (1)Vodacom's replyOfficial
27 Jan 2016, 06:22Hello raymond123,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this.
We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this.
We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
Vodacom's reply27 Jan 2016, 06:22
Official
Hello raymond123,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this.
We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this.
We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
