XB
Xolani B

1 reviews | Active since May 2021

24 May 2021, 16:31

This is your fault and the people working for vodacom this is an unfair listing, yet you are dragging feets in solving this matter, I have lost a lot as result of you incompetence and intelligence from almost ten of your consultants and I am the one suffe

This is your fault and the people working for vodacom this is an unfair listing, yet you are dragging feets in solving this matter, I have lost a lot as result of you incompetence and intelligence from almost ten of your consultants and I am the one suffering, the contract i signed says 24 months and your on 22nd or 23rd installment you need to call in and cancel the contract and the number will be prepaid, I did that and when I am wanted to take a home loan their say your vodacom account is behind with two months, why I am been treated like this, why must suffer or this is how you treat all your customers, is it fair towards me now you telling me about processes but no one from vodacom called me and explain the processes kodwa manje you have blacklisted me and it ddnt even take 3 days of you doing you to undo this

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Replies (1)
Vodacom
Vodacom's reply25 May 2021, 07:14
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team