1 reviews | Active since Jun 2014
This is why im canceling
<p>So i call into cancel then the first girl drops the call then i get through to the second girl and she speeds through the cancelation dept number then just cold transfers me through without saying anything else then when i get through the line drops maybe you guys are dropping call i dont know. I then get through to the third person and the person tell me that my contract has ended they will just process the cancelation quikcly, im not sure why you guys are so in a rush? then she come back to me and tell me that i i still have a few month left and that there will be a cancelation fee which i dont have a problem with but the third person advised me that she will send me a canceltion qoute in ten minutes and that was more than five hours ago. I you want people to say then why would you treat them this way? you guys are perthetic i would like to cancel my account and im happy to pay the remaining month however i do not want to pay a cancelation fee due to the very bad service, that if you guys do charge a cancelation fee? then person ddnt explain. I also confirmed me email adress twice.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
