THIS IS VODACOM.

<p>1. Lay a complaint at Vodacom for excessive fees. Vodacom could (or would) not explain the reason.</p> <p>2. Not informing me that my contract on one of the phones expired more than a year ago – thus breach of contract and poor service by Vodacom because I had to pay for a phone already paid up.</p> <p>3. Received a call from a Consultant offering me a Laptop, new cell phone and reduced contract fees. Sounds like a guilty conscience.</p> <p>4. Three boxes delivered at my address, 5 October 2016. One box containing the Laptop. Two other boxes containing packing material and one sim card, no cell phone. Clear proof that this must have happened at Vodacom (theft/*****?)</p> <p>5. Complained at Vodacom, they told me the Consultant **** and that I have to send everything back. The situation will be investigated.</p> <p>6. Received call from another consultant offering me reduced contract fees, no Laptop, no new phone. Must be a guilty conscience. Know nothing about the previous offer and my complaint (???). Told her I want the contract and offer by e-mail. No e-mail. Sent me a data bundle I told Consultant I do not want. Data bundle sent back.</p> <p>7. Numerous e-mails, phone calls, on-line chat, reporting it to Hellopeter. Vodacom: “We will investigate it”. Result: Nothing.</p> <p>8. No invoice for November, so I do not know if the new contract and fees are app****.</p> <p>9. No PROMISED laptop and new cell phone. Where is it and who received (took) it???</p> <p>Wanted to stop payment but then I am without communication. If this is “Best network for smart phones” (Vodacom advert), I wonder how the worst is, but then, they don’t really care about one or two unhappy customers. Other big businesses also did not care and they vanished from the scene.</p>