THIS IS UNEXPECTED!

THIS IS UNEXPECTED!

We are utterly disgusted with the service we have received so far from Vodacom and will take this matter further!!!

Vodacom deleted my husband's number that he had for years without any warning or notification and this whilst unemployed. He sent out numerous CV's with HIS *** number as a contact number of a possible employer which contacted him for an interview.

We were advised by the consultant at Vodaworld that we have to pay the amount of R2 652.66 to reactivate this number...which we did with the intention to get his number reactivated ASAP! We were NEVER notified of ANY OUTSTANDING amounts or penalties, nor where he contacted by the legal department as requested.

NOTE that this number was on a minutes and data deal. (NOT A DEVICE UPGRADE DEAL) My husband changed it over to prepaid last year in March. (2020)

SO...what did we pay the R2 652.66 for? Money in the drain! We didn't receive ANYTHING for that money. No minutes, data, device or even was the number to be reactivated as requested...NOTHING! This is unfair and to my logical mind does not make any sense.

If you pay for something...YOU SHOULD GET SOMETHING IN RETURN...Isn't that so?

He still had airtime and data left on that number which he loaded (pay as you go) and has lost that money too!

Still waiting for a response, solution or REFUND from Vodacom since Feb 2021.

Its utterly disgusting Vodacom!