This is unacceptable.

I have been with Vodacom for approximately 15 years. I spoke to a gentleman by the name of Joy who confirmed that my cancellation was successfully completed as I was in the cancellation period.

As I have little faith and absolutely no confidence in the call centers, so I went to the Gateway mall branch to check if my contract was close. NOPE no surprise as the contract cancellation was not reflecting on the system.