This is unacceptable!!!!

This is the 3rd attempt at complaining about my problem. My son is still without a phone after being ****** 5 weeks ago. What is happening with Vodacom and why no response from the Manager in regards at the way I have been treated. What must I do to have someone from Vodacom to sort it out. Next they will be telling me I cannot have a replacement phone at all!!! My Husband has tried to contact the Call Centre to complain but still no response. Come on Vodacom please improve your Customer Care Service and Hellopeter.com please help as you have done so well before.<br>