THIS IS THE WORST CUSTOMER SERVICE I RECEIVED FROM ANY COMPANY!!!!!

Upgraded on my no ***. I advised the consultant that I do not have access to my id, I have only a copy. My id is expired. When Ram Couriers came here, they wanted the id which I already advised the consultant that I don't have... I phoned Vodacom and they kept me on the line for more than 30minutes! Telling me that there was no way they can assist me in getting my new device without my id!!! After staying with Vodacom for more then 20 years where I payed my account every month diligently! So I said them to cancel the contract IMMEDIATELY! After about 35min they then told me that they can't cancel it now as they are waiting on the phone to be returned to them and then I must call again!!! THIS IS THE WORST CUSTOMER SERVICE I RECEIVED FROM ANY COMPANY!!!!! Specifically, during the current financial situation in the country where customer service is of utmost importance in any company. I am going to take this complaint further to the highest point!!!