This is the 5th time dealing with Vodacom and my billing

I have had issues regarding my upgrade and I continue to call the call centre and NO solution. I also spoke to a consultant/agent who mentioned that there are no managers on the floor!

I took an early upgrade online in mid-August. My upgrade date was in November. I continue to be billed for the old contract and the new contract. I phoned in today and the consultant says that if I do not cancel I will be billed for both. I have never done this throughout the year I have been with Vodacom. The blame is now put on me for not cancelling??? Seriously!!

Now I have to pay for 2 handsets when my 24 months are over. Last month I was credited because my account was in a mess, and now again this month. My bill is R1000 and odd change, instead of R680 as advertised on the new package.

Please give me a solution to this problem because I do not want to call Vodacom again as I am getting frustrated speaking to the agents who are not willing to assist.