ZM
Zanele M

1 reviews | Active since Feb 2019

14 Jul 2025, 15:50

This is some sort of ******** gang/ ****s

The dont deserve this 1 star. I have been wrestling with vodacom for years. I was ******* int signing up for a fibre line while I had home internet contract with them. I kept calling to cancell it they would tell me it was cancelled while billing me for it every month. They have now diconnected me and are charging me money for the whole contract term. Data and airtime that I am not using and will never be restored. My contract phone number has been blocked forever no matter how much I pay. This is killing my business affecting my family life and tarnishing my credit score. This was all their fault for lying and claiming they would cancel one contract and start me off on a new one.

The call center agents lie and keep you on endless a run around. Forwardnig calls and giving you numbers to call. Now they claim they cannot pull my records because the contract is terminated. How is this not a crime against humanity. WHy would I want to give them 7000,00 of my hard earned money for nothing?

0
Replies (1)
Vodacom
Vodacom's reply15 Jul 2025, 08:33
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team