vM
vuyani M

1 reviews | Active since Jun 2014

14 Nov 2016, 14:13

this is so unfair

<p>I have 4 contract with Vodacom and I called on to get a cancellation quote on some of these numbers. Firstly, I wait for 8 minutes then someone answers and cuts the call. I phone in again and the IVR tells me I can't phone in because I have exceeded my limit in terms of how many times I can call and gives me a number that doesn't work. ********** 004.</p> <p>I can only phone in after the 4th of December. What happens if i have an issue with one of my 4 numbers? Also how else am i supposed to get my quote..this is so arrogant of Vodacom. i am a paying subscriber as well, so i deserve the service. I pay my account on time every month.</p> <p>this is really appalling.</p>

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Replies (2)
Vodacom
Vodacom's reply14 Nov 2016, 14:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Nov 2016, 09:04
Official

Good Day Good Day Mr. Vuyani Mangqalaza

Thank you making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre