This is really bull****, i am losing my cool

I dont really understand how this works, i only get assistance when i log a complaint here on hello peter, i need the full amount refunded, this is day light *******, you guys took R51 000 in-total but you only refund R10 000, can you explain why is this so? you people are useless because they dont know whats happening, i need someone who can do a follow up and call me with full information, i have all the evidence and call recordings that money was suppose to be refunded but only getting this.