THIS IS PATHETIC!!!!!

I Have been trying to get my account paid and resolved since last year. I have called you call center for help and no assistance was given. A few weeks ago I logged a query on Hello Peter and was advised to contact VVM. I called VVM and made an arrangement for payment on the 25th Aug. I made the payment on the 25th and when I called to get an updated they advised that my account was no longer with them and my payment was returned. So now I am sitting with bad credit profile because Vodacom is just useless. My next step will be to Log a query with the ombudsman and the NCC if I don't get this resolved.