THIS IS PATHETIC!!!

WE TOOK OUT 2 SAMSUNG GALAXY S5'S FROM VODACOM IN DECEMBER LAST YEAR. RIGHT FROM THE START THE PHONES WERE GETTING HOT AND EVEN FROZE WHILE WE WERE WORKING ON IT! WE CONTACTED VODACOM SEVEREAL TIMES AND THE SAID WE MUST BRING THE PHONES IN SO THAT THEY CAN SEND IT TO THE REPAIR CENTER. WE TOOK THE PHONES IN AND WAITED ABOUT 5 DAYS BEFORE WE GOT THEM BACK AND WE WERE TOLD THAT IF THE PHONES STILL HAD THE SAME PROBLEM, THEY WOULD SEND IN A REQUEST FOR NEW PHONES. THE SAME DAY MY MOM GOT HER PHONE BACK ( I ONLY COLLECTED MINE 2 DAYS AFTERWARDS) HER PHONE STARTED GETTING HOT AGAIN, SO HOT THAT SHE COULDNT EVEN HOLD IT AGAINST HER EAR! I PHONED OUR LOCAL VODACOM OUTLET AND WAS TOLD THAT THE PHONE HAD TO BE SENT BACK. I COLLECTED MINE AND IT ALSO DID EXACTLY THE SAME. I PHONED THE VODACOM HEAD OFFICE AND THE LADY TOLD ME THAT ONLY AFTER WE HAVE SENT THE PHONES IN 3 TIMES, CAN THEY CONSIDER REPLACING OUR PHONES FOR US. THESE ARE SUPPOSED TO BE BRAND NEW PHONES! SO NOW WE HAVE TO PAY FOR PHONES THAT WE DONT EVEN HAVE CAUSE THEY WILL BE AT THE REPAIR CENTER MOST OF THE TIME. REPLACE OUR PHONES OR WE WILL TAKE FURTHER STEPS!!!