1 reviews | Active since May 2009
This is not what I agreed to , where is my data ?
I recently upgraded this contract and when speaking to the agent I insisted and was promised to get 5 gigs of data every month.
Now I see the invoice and on the invoice it states " Bonus Video Ticket 5GB 3 Months ".
This is not what I agreed to , I specifically wanted 5 gigs of data every month for the duration of the contract , not "video ticket 3 months" !
I am requesting the transcript and voice recording of the telephonic agreement when this contract was upgraded.
Now this account is not getting any additional data.
I have sent many emails to vodacom customer service in January and now in march but I DONT GET A RESPONSE FROM VODACOM ! Why do we have to go onto HelloPeter for these corporations to fix their s**t ?
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
