DW
Desmond W

1 reviews | Active since May 2009

12 Mar 2026, 12:48

This is not what I agreed to , where is my data ?

I recently upgraded this contract and when speaking to the agent I insisted and was promised to get 5 gigs of data every month.

Now I see the invoice and on the invoice it states " Bonus Video Ticket 5GB 3 Months ".

This is not what I agreed to , I specifically wanted 5 gigs of data every month for the duration of the contract , not "video ticket 3 months" !

I am requesting the transcript and voice recording of the telephonic agreement when this contract was upgraded.

Now this account is not getting any additional data.

I have sent many emails to vodacom customer service in January and now in march but I DONT GET A RESPONSE FROM VODACOM ! Why do we have to go onto HelloPeter for these corporations to fix their s**t ?

0
Replies (1)
Vodacom
Vodacom's reply12 Mar 2026, 14:11
Official
Dear Customer, 

 Thank you for making us aware of your complaint. 

 Kindly be advised that a consultant will make contact with you in due course to assist with your query. 

 ***Please note*** Beware of phishing ****s. 

 Vodacom will not contact you via Whatsapp to request your personal details 

 Regards, 
 Vodacom Consumer Website Team