this is not right nor fair in my view - are we being **********?

<p>Reference S3-GPB5O-OX0A</p> <p>This query was raised in March 2016... 6 months ago. </p> <p>I raised an issue with Vodacom relating to their policy on the Order of Consumption of once off data bundles vs. Monthly contract allocation. Their own terms and conditions (Clauses 9 and 10 when read together) state that the once off bundles with the most imminent expiry should be used first and only then the monthly aallocation. The help desk quotes Clause 9 of their T'and C's. The Help desk says that the policy is to use Last in First out. In my view this means that customers forfeit their data uneccessarily each month. the policy should be First in First out. i.e. the once off bundle with the most imminent expiry should be used first and only thereafter the monthly allocation. They disregard Clause 10 of their own T's and C's.</p> <p>Their last reply:</p> <p> </p> <p>Dear Peter</p> <p>Thank you for your email.</p> <p>Please be advised that I have escalated your query to our Senior Consultant, they are best equipped to assist in this regard. Below is your reference number for your service request :</p> <p> S3-GPB5O-OX0A .</p> <p>Kind Regards,</p> <p>Wanele Ndita</p> <p> </p> <p>I await a reply from "the best equipped senior consultant" but 6 months?</p> <p> </p> <p> </p>