MR
Marlene R

1 reviews | Active since Sept 2010

21 Apr 2016, 10:48

This is my 2nd request to Vodacom

I have a contract with vodacom where i have 3 numbers linked and i have been trying to cancel one of the 3 contracts ***) which expired end of February. I have gone to Vodacom and was told i need to do the cancellation telephonically via the call centre. Since beginning of February i am trying, i have held on for more than a hour waiting for assistance then the call automatically disconnects. This is pathetic service, i dont want this contract and i want my monies for March and April to be reimbursed. I have even emailed the complaints dept and its two weeks now and no one is coming back to assist me.<br> <br> Can someone contact me on ***/ *** or you leave me no choice but to take this to the ombudsman. i cannot be struggling with Vodacom wasting my time as well as resources to cancel a contract which in any event ended in February. Let my debit order be unpaid then Vodacom will be quick to cut the service?????

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Replies (1)
Vodacom
Vodacom's reply21 Apr 2016, 14:32
Official
Hello Marlene R,

Thank you for your posting.

We would like to apologise for any inconvenience caused. An agent will contact you in order to resolve this matter.

Kind regards
Vodacom Consumer Website Team