This is how you work on cancellations and retentions?????

Not surprised in your average rating of 1.33 and your trust rating of 2.4 out of 10. Totally shocked in the service from your cancellations and retentions department. I have made my 3rd call to you yesterday. Your first agent was unprofessional, your second agent tried to retain me, had a very comfortable chat however the promise to call me back in 3 to 5 working days regarding a deal match was never honored. Yesterday I made my 3rd call, I am told that the agent that was assisting me is off sick and will only be back Saturday, where does this leave me? I was called back at around 4pm, but I was still not closer to hear about the deal match, instead I am told I have to wait again until next Monday. I found your agents to be too relaxed, too comfortable to tell customers to "wait". I have been with vodacom for more than 12 years, I get the sense that you have become too big and you do not care whether someone actually leaves. After thinking about my last interaction I have decided that I am not accepting the wait again, I suggest that you rather just convert my number to prepaid so that I can move to Telkom who is offering the deal that I want. At this point I have to still wait and chances are that you wont match the deal anyway. Totally shocked in how your retentions operate.