MS
Mark S

1 reviews | Active since May 2010

15 May 2023, 08:51

This is how Vodacom *****s your money.

For the past 2 months I've been trying to upgrade both my contracts. The online system swaps the numbers around in order that you have to reverse the upgrade and they bill you every time thus I am getting billed twice. I've requested many times that they fix it, but all they do is just reverse the upgrade thus causing the original contracts to bill me again, this is how vodacom makes extra money from their customers, my problem is still existing, both my contracts are in upgrade status again and I'm being double billed for the upgrade contracts and the old contracts; I wish Carte Blanche can expose this. It's a *****ulent tactic being employed by vodacom. not a single person phoned me although I sent numerous emails to the coactivate admins. Where can I go from here?

0
Replies (6)
MS
Mark S's update15 May 2023, 09:46
Reviewer Update
I got a call from them which promptly disconnected when I answered, I don't have any call-blocking apps on my phone so the vodacom person disconnected, this is probably for them to "prove" that they called me.
Vodacom
Vodacom's reply15 May 2023, 10:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
MS
Mark S's update17 May 2023, 10:52
Reviewer Update
Still have not received a call, wow, what customer service...seems I will be stopping my debit order this month and I will see vodacom in court
MS
Mark S's update19 May 2023, 09:04
Reviewer Update
Patience is running thin, Vodacom's delaying tactics in order to double-bill me, I stopped their debit order and will only continue it if they fix this, how horrible is this customer service from such a large company, it's shocking, no one contacted me, this started on the 29 th of March and I have not received 1 phone call.
MS
Mark S's update22 May 2023, 11:45
Reviewer Update
Still no one contacted me, vodacom just don't care
MS
Mark S's update07 Jun 2023, 09:56
Reviewer Update
Still no one contacted me