This is how badly Vodacom treats their customers... even after twenty years!

Did an online upgrade over the weekend and received a congratulatory confirmation email with a ref VODACOMONLIN-***; saying that my new phone is 'on it's way'. Contacted them today to follow up, and am being told they still need a day or two to confirm, BEFORE they can do anything. Spoke to customercare... emailed and tweeted... am being given the run around!! Have been on contract with Vodacom for about twenty years. NOBODY I COMMUNICATED WITH SEEMS INTERESTED IN HAVING ME AS A CUSTOMER!