wC
wesley C

1 reviews | Active since May 2016

03 May 2018, 17:48

This is getting patholical

Again I am being harassed for non payment , when in fact you have been.

Because your stupid systems cannot register a public holiday. Every time the 1st falls on a public holiday you do this. your system is clever enough to see who has not paid (and get that wrong) but cannot see when people have paid.

To top it off I get called 5-6 times in a day!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply03 May 2018, 20:11
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply09 May 2018, 15:05
Official

Good day Wesley,

The Vodacom Hellopeter team has tried contacting you to no avail. Should you still require assistance, please feel free to contact our Accounts division on *** (free call from any Vodacom SIM) or email ***.

Regards,

Vodacom Consumer Website Team

Best regards,