This is frustrating have to wait for feedback from vodacom

Vodacom what on earth is going on do i the customer always need to ask for feed back??? I have being taken here for a ride and ***** on and me the customer is paying at someone else's cost. Its truly unfair. I will like to go legal with my case with in 7 business days if this issue has no resolution. I have now engaged my legal counselor for advice. I await your response.