MW
MARSHA W

1 reviews | Active since Nov 2013

16 May 2018, 09:47

THIS IS CONSTITUED AS THEFT IF YOU DEDUCT MONIES FROM ACCOUNTS IF ITS NOT DUE TO YOU

Bad service. Takes money from your account that is not due and then refuses to do refund. I took a new contract firstly they billed me for charges such as earphones, connection fee and admin fees that is not due. they then did a credit before the debit order date and still went on to deduct these invoices that was credited. Also deducted the new invoice only due in June. They now refuse to refund me the amounts that is in credit on my account. If you want to be ********* and ******* become a state owned enterprise. the agents put you on hold forever in order not to address your complaint and if you ask to speak to a manager they disconnect you.

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Replies (2)
Vodacom
Vodacom's reply16 May 2018, 10:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 May 2018, 13:51
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic