This is beyond ridiculous

Hi, I have been calling Vodacom fiber since Wednesday night. The first time I made the mistake to ask where is my Ref number so I was reported as number 11 out of 18 people whom reported there lines were off because of a tower. But as I called again Friday afternoon still had to report my Internet and Link lights where still off. This was again reporter and I got a Ref number SR*** and was told it takes 24-48 hours for a technician to respond. Now this normally goes fast preciously it was with it 24 hours but this time I have been waiting now 72 hours and still no response back from this tech that was given my case to work on and I really need this fiber to be on ASAP for priority reasons!