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colleen M

1 reviews | Active since Mar 2011

03 Feb 2020, 10:54

This is an urgent message emails ignored.

Hello I've been emailing since last year 2019 for early cancellation of the contracts. I'm still getting billed and I'm no longer living in south africa I requested more than once which I have proof of to stop the debit orders on my account which is *** as I've changed banking accounts I want to pay eft but you still debiting an account of mine I no longer use. No one emails me back I pay so much on airtime which know one is using up.

Please send me early cancellation for all my contracts with Vodacom asap. *** I want to pay the contracts up and close the accounts. Regards Colleen Joelene Salgado ID ***

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Replies (1)
Vodacom
Vodacom's reply03 Feb 2020, 12:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team