BG
Barbara G
1 reviews | Active since Apr 2014
01 Jan 2022, 11:41
This is an insult
As per previous review, been with vodacom for years. 4 devices, pay on average R2000 each month by direct debit. They have refused me an additional R149 contract, on same debit order, unless I submit 3 months bank statemens for credit vetting!!! This is an insult! I was phoned by a consultant through Hello Peter who told me that is the rule and cannot be bypassed. Well I can bypass Vodacom. First I will move my fibre to another ISP and will not renew any other contracts with Vodacom as they fall due. Maybe R2000+ a month doesn't matter to them. I will go somewhere who does value customer satisfaction.
Helpful (0)
Replies (3)0
Replies (3)Vodacom's replyOfficial
01 Jan 2022, 13:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jan 2022, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BG
Barbara G's updateReviewer Update
01 Jan 2022, 14:12If the consultant wants to tell me Vodacom need 3 months bank statements to vet my creditworthiness, don't bother
BG
Barbara G's update01 Jan 2022, 14:12
Reviewer Update
If the consultant wants to tell me Vodacom need 3 months bank statements to vet my creditworthiness, don't bother
Vodacom's replyOfficial
02 Jan 2022, 12:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jan 2022, 12:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
