BG
Barbara G

1 reviews | Active since Apr 2014

01 Jan 2022, 11:41

This is an insult

As per previous review, been with vodacom for years. 4 devices, pay on average R2000 each month by direct debit. They have refused me an additional R149 contract, on same debit order, unless I submit 3 months bank statemens for credit vetting!!! This is an insult! I was phoned by a consultant through Hello Peter who told me that is the rule and cannot be bypassed. Well I can bypass Vodacom. First I will move my fibre to another ISP and will not renew any other contracts with Vodacom as they fall due. Maybe R2000+ a month doesn't matter to them. I will go somewhere who does value customer satisfaction.

0
Replies (3)
Vodacom
Vodacom's reply01 Jan 2022, 13:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
BG
Barbara G's update01 Jan 2022, 14:12
Reviewer Update
If the consultant wants to tell me Vodacom need 3 months bank statements to vet my creditworthiness, don't bother
Vodacom
Vodacom's reply02 Jan 2022, 12:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team