1 reviews | Active since Sept 2016

26 Oct 2016, 08:58

This is against the consumers act!!!

<p>I app**** for a new contract with Vodacom on the 15/09/2016. The application was done online.</p> <p>After that a sales consultant phoned me back and we went through the whole process.</p> <p>The informed me that my monthly instalment will be R589.00. When I receiver my bill the amount is now suddenly more than R640.00.</p> <p> </p> <p>I chose to be on the u choose flexi 200 and they advertised that this airtime deal will cost me R149pm but now suddenly it is R200pm.</p> <p> </p> <p>I took screenshots during the whole application process as to have evidence of the transaction.</p> <p>I informed Vodacom of my disagreement with their invoice and the looked into the matter.</p> <p>No one came back to me with feedback.</p> <p>When I phoned the call centre on 26/10/2016 they informed me that their invoice is correct and will not be adjusted.</p> <p>On top of all this there was no mention of a connection fee in the original agreement when the sales agent spoke to me. Now suddenly I got billed for a connection fee.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply26 Oct 2016, 09:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team