This is absurd

Hi I have been paying off the chart prices for data and then it doesn't last a week. When you call customer care they just give you a poor excuse about no sorry it's yout phone you should restict your back ground data that is the reason. There is no way that could be the caae I've had this phone for over a year now and ever since the lock down started this only started to happen I am not happy and your stupid excuses about back ground data isn't hiding the fact that you are inflating data prices during this time