This is absolutely unacceptable

This is absolutely unacceptable.

I signed a contract for R370 per month, yet since October 2025 I have been charged over R800 every single month. When exactly did I agree to this? I want clear proof of where and when I supposedly consented to being billed “according to usage” — because this was never properly explained or agreed to.

It feels like you are just charging whatever you want without accountability. And to make matters worse, when trying to get assistance, I’m pushed into a useless chatbot instead of speaking to an actual person. This is beyond frustrating — it’s infuriating.

I demand a full explanation of these charges, documented proof of any agreement you claim exists, and an immediate correction of my billing. This needs to be resolved urgently. I am not going to keep paying for something I never agreed to.

Fix this immediately.