THIS IS A JOKE - VODACOM is the biggest joke and disgrace to the telecommunications industry

<p>Dear Vodacom</p> <p>I am completely disgusted and disgraced, by the treatment of my account and me as an individual.</p> <p>I have been a loyal customer of yours for over 14 Years, and concidering the utter dismissive and condescending attitude I have been treated with , the non existant service I have recieved in the past 6 months , but more severly the last 2 weeks, I have come to a point that it doesnt matter how many times I call in to resolve a matter ,or seek advice etc. The range of issues from a migration to purchasing more data, still results on frustrated customers who get taken complete advantage of .</p> <p>One of My Experiences in April: I call in to purchase a data bundle , as my current bundle is almost depleted and ont want to go into my out of bundle rates, so I call into the call centre to purchase data, and get told by your consultant that, he cant increase my data cause you offline, and until then , i have to pay out of budle rates, and he will contact me , so I can purchase DATA, which never happened, and I endedup going into out of bundle rates, and when disputed, they couldnt find my call ... " that should be recorded"</p> <p>This has been an ongoing complaint of mine since January.</p> <p>I have requested a migration several times from a red premier to the VIP package , due to my usage and everytime I complete the process , I get told it will be actioned as of the 1st of the following month. When I call in to ask why it wasnt followed through, I recieve the standard responce " I will escalate this and get back to you". No one has since January.</p> <p>As stated above, I have been in contact with Vodacom and lodged over several service requests,migration requests and payment arrangements and yet I have just got off the phone with an call agent Faranazz from your cancellation department, and she has informed me that the last logged service request or issue on my number, noted on your system was February, which is completly inaccurate .</p> <p>Faranazz is the first call centre agent that even tried to help me , past the standard prescripted responces they are cued to give, needless to say that obviously stopped at her superiors as this situation has now escalated to such a point that it has caused my number to be deleted off the Vodacom system even though I only received an email from you 5 days ago stating that if" no contact or payment is done within 7 days the number would be deleted". That was last Thursday the 12 May , I contacted the finance dept of Friday the 13th around 12h45 – 13h30 , and I was guaranteed a follow up call to convey outcome and way forward, `I gave them an alternate number and still no feedback. I have lodged a data dispute & complaint and still no feedback. I lodged the call with Faranazz on the 17th May, I recieved an automated response stating that VODACOMS standard response time is 24hrs, its been 144hrs and still no feedback.</p> <p>I have been without my phone for almost 2 weeks now and can’t even quantify the amount of business I have lost. </p> <p>Please can someone get back top me ASAP</p> <p>Ian Carstens - </p>