This is a follow up of my previous complaint

Item: Vodacom
Rating: 1
Author: Ntha M

This is a follow up of my previous complaint. They promised the incorrect bill would be reversed. Now my account is showing R455 instead of R120. Also i provided them with the correct address for delivery of my sim card. And they still sent the courier to the incorrect address. Vodacom experience is like pulling out wisdom teeth. Very unpleasant.

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Replies (1)

Vodacom's replyOfficial

20 Sept 2021, 10:09

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply20 Sept 2021, 10:09

Official