This how VODACOM treats old disable woman!!!!!

Vodacom SUCKS!!!! I have been with Vodacom for more than 20 years and was loyal to them all the time, even when there were much better deals on the market i still stayed with them, i was born with pollio and lost 99% of my hearing and therefore i had my brother to translate for me. I and my brother went to Vodaworld (Midrand) to give them a letter of power of attorney which they put on file. Since then every time my brother speaks to them, they refuse to speak to me and even if we tell them about the power of attorney, they say it is not on the system, that was problem No1. The next thing that was a huge problem where my contract was on the system as a 4 year contract and i could not upgrade online as i always did, they would not speak to my brother because of the power of attorney that was not on the system, so i could not upgrade and payed R350 a month for a sim with 120 minutes which was daylite robery. My brother phoned them again after MANY calls and yipeeee a woman that was very clever and very helpful, (10 STARS to her) she found the power of attorney on the system after so many years, strange!! but she helped us. I could now upgrade and i did it straight away as the problem was solved, even the 4 year contract was fixed. I took this pakaged 2x APPLE IPHONE 6S 64GB GREY CPO and was in cloud 9 got my ref No: *** and my 2 phones were on there way, So i thought!!!! My phones did NOT arrive and 2 weeks ago we phoned customer care only to find out that they are waiting for stock and was told that the stock only comes in on a friday, i was ok with that. Today 08/07/2020 we phoned in again and the SHOCK sorry your order was canceled!!!!!!, when we asked who canceled the order we were told that those deals are not valid anymore!!!! until now i dont know who canceled the order as it took more than 46 minutes holding on for an answer and then we were cut off!! Trying to phone, the phone just rings with a answering message, now VODACOM is this the way you treat a disable person after 20 years of loyalty to you????? i think it is a shame, i am almost 66 years old just want to talk to my children and all i have with you is PROBLEMS!!!! I am more than willing to go to the media regarding this and see what people has to say how you treat people in the backstage thinking that you help them all over in the frontstage (Media) last problem is that my problem is starting right over again, as when i log in on my profile it tells me that i can not upgrade, as there was a order with this no:*** which is canceled by YOU but online it is still pending!!! Wake up VODACOM!!!!