This constitutes as *****

<p>Good day</p> <p>My complaint is about a double charge to my account that VODACOM just does not seem to be able to remove or refund me.</p> <p>I made an online request in April 2017 to receive the new S8 on upgrade once Launched in SA. They did everything telephonically and all was sorted. They had a problem. Due to the fact that I was on a package that Vodacom no longer supports I need to change to a Red select +. I had no problem with it, it is what it is.</p> <p>The upgrade took place and I received my phone a couple of week’s later (beginning of the month in May). I looked online at my “current bill” on the 29th of May to see what charges has transpired, only to find that VODACOM has decided to charge me Twice on one line, once for the old package and then another for the new package in full? We are talking R800 extra</p> <p>I phone the call centre on the 29th of May that states that we as RED customers will receive specialist service but the call centre operator could not understand why I am unhappy with the double charge and I was disappointed with the lack of understanding or knowledge of how to treat a customer. I then got hold of the team leader Arthur that said he understands completely, that I am correct, they have made a mistake and will sort this out by refunding me.</p> <p>He stated that he can only do so once the billing has commence and this will be done on the 3rd of June but by the 4th it will be sorted. By the 5th I checked and nothing. I phoned Arthur and he apologised and admitted he forgot but said this will be done today and he will give me feedback.</p> <p>By the 6th no feedback so I phoned him again and still nothing but more excuses. He promised this will be refunded by today the 9th of June. This morning I checked, still nothing. What am I supposed to do? I will not pay and extra R800 for services not used or asked for yet they cannot repair the bill?</p> <p>I have sent him numerous emails, I have spoken to him again yesterday the 22nd of June and he yet again promised that all will be sorted by this morning of the 23rd. I told him I am recording this conversation and yet, you guessed it, still nothing.</p> <p>Vodacom keeps sending me an sms after the service call to ask if I was satisfied with my service received, I keep on saying NO, someone phones but still they do nothing!!</p> <p>So in my opinion this constitutes a ***** and a ******** case for theft must be opened as they are charging me for something that should not be, and do not correct their mistake!</p> <p>I am tired of the lies and excuses, luckily I have all the records and all the recordings!</p> <p>This is the worst service I have ever received! Almost a month of me constant phoning and emailing with lies end broken promises, I am tired and will take this further!</p> <p> </p>