This company has become a sub standard service
Dear Vodacom,
It is with regret that my opinion of you is that you have truly become a second class and sub standard cellular provider.
I have been complaining about cellular reception in Paulshoff for 3 years now and was told by you that there was a known problem and that you were working on it. It was under this basis that I renewed my contract and what a mistake that was.
Up to date, you have failed to provide a stable voice and data line, I'm constantly battling with missed called and dropped calls and forced to re-call individuals and re-download information which I INCURR THE COST OF.
You have made it extremely difficult for me as a startup and I have reached my limits in this matter. It is shocking that I have now tested a MTN sim card and it has provided me with a better connection than you and is the same price as what your contract is costing me to repeat downloads and repeat myself in calls.
I have also enquired with residence in my complex who have all confirmed the same issue with you.
I strongly suggest you do something about this and stop making excuses while expecting your full monthly payment for your partially provided service as you are going to loose subscribers in the Paulshof area now. I have also shared the results of testing the MTN network in this area so myself and residents can make a better choice as to who their next carrier will be on our next contract renewal as you clearly not prepared to resolve the matter.
3 years now Vodacom....3 years.
The last time, I was also asked to provide GPS coordinates and a team was sent out to the area to measure reception in which case the last consultant to now call me did not arrange anything of the sorts and blamed it on load shedding.
Its clear you are not prepared to resolve this problem.
The MTN sim I have been testing has been reliable to date, so you may close the ticket as I'm not going to renew my contracts and will close my Vodacom accounts.
The last time, I was also asked to provide GPS coordinates and a team was sent out to the area to measure reception in which case the last consultant to now call me did not arrange anything of the sorts and blamed it on load shedding.
Its clear you are not prepared to resolve this problem.
The MTN sim I have been testing has been reliable to date, so you may close the ticket as I'm not going to renew my contracts and will close my Vodacom accounts.