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Rob B
1 reviews | Active since Oct 2019
14 Oct 2019, 10:40
This borders on *****
All sorts of incorrect entries on my statement. Have spoken to many call center agents who cannot sort it out. Being overcharged by thousands for transactions i did not authorise. Incorrect cell numbers reflecting on the statement. This has been going on for weeks.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
14 Oct 2019, 12:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Oct 2019, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Rob B's updateReviewer Update
14 Oct 2019, 13:02thank you. Today will be good. I refuse to pay the incorrect amount
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Rob B's update14 Oct 2019, 13:02
Reviewer Update
thank you. Today will be good. I refuse to pay the incorrect amount
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Rob B's updateReviewer Update
15 Oct 2019, 10:42Still no contact as indicated above. I would like to be contacted by the ***** department who are investigating this issue. i am cancelling the debit order for payment at month end as the incorrect amount reflects on my statement. If my service is then interrupted i will take legal action as Vodacom have been aware of the situation for weeks now. To add to that there are 3 different cell numbers on my statement which are not mine. Also many transaction i did not authorise.
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Rob B's update15 Oct 2019, 10:42
Reviewer Update
Still no contact as indicated above. I would like to be contacted by the ***** department who are investigating this issue. i am cancelling the debit order for payment at month end as the incorrect amount reflects on my statement. If my service is then interrupted i will take legal action as Vodacom have been aware of the situation for weeks now. To add to that there are 3 different cell numbers on my statement which are not mine. Also many transaction i did not authorise.
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Rob B's updateReviewer Update
15 Oct 2019, 12:36It just gets better? I called the ***** line. The response is due to unforeseen circumstances this service is currently unavailable? The ********** action on my account was unforeseen by me yet i am available. The ombudsman is the next step for me.
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Rob B's update15 Oct 2019, 12:36
Reviewer Update
It just gets better? I called the ***** line. The response is due to unforeseen circumstances this service is currently unavailable? The ********** action on my account was unforeseen by me yet i am available. The ombudsman is the next step for me.
Vodacom's replyOfficial
29 Oct 2019, 09:34Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your Vodacom account has been credited due to the incorrect billing.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Vodacom's reply29 Oct 2019, 09:34
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your Vodacom account has been credited due to the incorrect billing.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team