DV
DeG V
1 reviews | Active since Sept 2020
22 Sept 2020, 11:03
This almost sounds *******
Vodacom messed with my Credit Profile. I Have a bad rep now at the Credit Bureau but I Managed to get a invoice out of them showing that they actually owe me R300. Ive tried everything, called them for weeks without any success. they just keep on pointing me from one department to the other. All I need is my letter sowing all my accounts are paid to clear my name. Ive had enough, there should be some kind of legal point against a company messing with your credit profile while they actually owe you money?
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Replies (2)
Vodacom's replyOfficial
22 Sept 2020, 11:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Sept 2020, 11:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Sept 2020, 11:03Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that your legal status has been updated, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply28 Sept 2020, 11:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that your legal status has been updated, your query has now been resolved. Regards Consumer Website Team
Best regards,