Third world class

Item: Vodacom
Rating: 1
Author: Joss M

I live overseas in the UK now and have continued paying. I have only kept the number for my banking and Whatsapp. They have increased my subscription and I haven't used 1 second of airtime in 14 months. I am unable to cancel my contract that has long expired, as one can simply not speak to anyone albeit by whatsapp or email. So R3000 odd for absolutely nothing.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

15 May 2024, 14:04

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply15 May 2024, 14:04

Official

Best regards,

Vodacom's replyOfficial

15 May 2024, 14:53

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email.
Regards Consumer Website Team

Best regards,

Vodacom's reply15 May 2024, 14:53

Official

Best regards,

Third world class

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