Third time unlucky!

Oh my goodness! This is now my third review, and I am honestly shocked that it takes posting on HelloPeter before any action is taken. Wow. My father’s contract has officially been cancelled, and we have received confirmation of this — thank you for that. However, he has now been debited for Vodacom insurance. Insurance for what exactly? Was this not supposed to form part of the contract that has already been cancelled? It is extremely frustrating to feel like everything is just another money-making scheme. He does not want this insurance. He wants it cancelled immediately — just like the contract. Is that really so difficult to understand?